1. Information We Collect
To provide the best service regarding the procurement of black temple natural stone, black Merapi stone (lava stone), and garden construction, we may collect the following types of information:- Personal & Contact Information: Full name, phone/WhatsApp number, email address, and shipping address (essential for calculating shipping costs for heavy stone materials).
- Project Information: Details about your landscape or garden needs, such as area size, types of stone you are interested in, and photos of the project location. This information is used solely to create accurate quotations and designs.
- Communication Data: Conversation history through website contact forms, email, or WhatsApp Business related to consultations, orders, and after-sales services.
- Automatic Information (Technical Data): IP address, browser type, and pages you visit on our website through the use of Cookies.
2. How We Use Your Information
The information we collect is used for the following purposes:- Order Processing: Confirming natural stone orders, scheduling garden craft production, and processing payment transactions.
- Logistics & Delivery: Sharing your address and contact number with our expedition, cargo partners, or truck drivers so that stone materials (such as Lava Stone Tile) can be safely delivered to your project location in Jogja, Magelang, or outside the city.
- Customer Service: Contacting you via WhatsApp or phone to provide updates on stone cutting progress, delivery schedules, or answer technical questions about installation.
- Service Improvement: Analyzing website traffic to improve the quality of articles, product catalogs, and user experience on watucandi.com.
3. Information Sharing with Third Parties
Watu Candi will never sell, rent, or trade your personal data to other parties for marketing purposes. We only share your information with trusted third parties that assist in our business operations, with strict limitations:- Shipping & Cargo Services: To ensure natural stone and garden materials reach your address.
- Payment Gateway: If you make non-cash payments via virtual account bank transfer, transaction data is securely processed by the relevant financial service providers.
4. Use of Cookies
The watucandi.com website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand which pages (such as the Lava Stone catalog or garden inspiration articles) are most visited. You may choose to disable cookies through your browser settings, but this may affect some interactive functions on our website.5. Data Security
We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. However, please remember that no data transmission system over the internet is 100% secure. Highly sensitive business conversations are recommended to be conducted in person or through encrypted channels.6. Your Rights Regarding Personal Data
In accordance with applicable laws and regulations in Indonesia, you have the right to:- Request access to your personal data that we store.
- Request correction if there are errors in your contact data or address.
- Request deletion of your data from our database, unless we are required by law or ongoing business contracts to retain it (for example, for garden project warranty purposes).
7. Links to Third-Party Sites
Our website may contain links to social media (Instagram, Facebook, TikTok) or other third-party websites. This Privacy Policy only applies to watucandi.com. We are not responsible for the privacy practices of those external websites or social media platforms.8. Changes to Privacy Policy
We may update this Privacy Policy from time to time to comply with regulatory changes or our business operations. Any changes will be announced through the “Last Updated” date at the top of this page.9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact the Watu Candi team through:- Business Name: Watu Candi (Natural Stone Craftsmen & Supplier)
- Workshop Address: Kopen, RT.05/RW.20, Kopen, Lumbungrejo, Tempel District, Sleman Regency, Special Region of Yogyakarta 55552
- WhatsApp / Phone: +62 821-3810-8364
- Email: [email protected]
- Website: watucandi.com
